Support
At DP Wins Casino, we believe that exceptional gaming experiences go hand-in-hand with outstanding customer support. Our dedicated team is ready to assist you with any questions or concerns you might have while enjoying our extensive collection of Real Time Gaming titles.
Direct Communication Channels
Our friendly support specialists are available 24/7 through multiple channels to ensure you never feel left without assistance. For immediate inquiries, our email support team at support@dpwins.com typically responds within 1-2 hours, providing detailed solutions to your questions.
Quick Resolution Promise
Whether you need help with your account, have questions about our welcome bonuses offering up to AUD500 on your first three deposits, or require assistance with payment methods, our professional team is committed to resolving your concerns promptly and efficiently.
Payment Assistance
We understand that financial matters require special attention. Our support team is well-versed in all accepted payment methods including American Express, Bank Wire Transfer, Bitcoin, MasterCard, Neosurf, and Visa. They can guide you through deposits and withdrawals in both AUD and Bitcoin currencies, ensuring smooth transactions every time.
Comprehensive Help Resources
Before reaching out, you might find answers in our detailed FAQ section. We've compiled responses to common questions about account management, bonus terms, game rules, and technical requirements—saving you time while providing instant solutions.
Bonus and Promotion Support
Our team can clarify details about all promotional offers, including our three-tiered welcome package with bonus codes BIGBONUS1, BIGBONUS2, and BIGBONUS3. They'll explain wagering requirements, eligible games, and how to maximize your free spins opportunities.
Technical Assistance
Experiencing technical difficulties? Our support specialists can troubleshoot issues related to game loading, account access, or software compatibility. They'll walk you through solutions step-by-step until you're back to enjoying your favorite games.
Responsible Gaming Guidance
We're committed to promoting responsible gaming practices. Our support team can provide information about setting deposit limits, self-exclusion options, and resources for those seeking additional help with gambling concerns.
Security Assurance
Your security matters to us. If you notice suspicious activity or have concerns about your account's safety, contact our support team immediately. They'll investigate thoroughly and implement necessary measures to protect your information and funds.
At DP Wins Casino, we measure our success by your satisfaction. Our support team isn't just here to solve problems—they're here to enhance your gaming journey with professional, friendly service whenever you need it.